FAQ’s

EzGO – mPOS device

1. How to do a Card Transaction on EzGo MPOS device ?

  • First Pair the mPos device with Mobile Handset with the help of Bluetooth.
  • Then launch EzSwype Application and login with your credentials.
  • Select/save the terminal in settings tab by verifying your device serial number.
  • Tap on Sale button.
  • Enter the amount and tap Card
  • Application will connect to mPos device via Bluetooth.
  • Swipe/Insert the Customer card
  • Inform Customer to enter the PIN and the press green button.
  • Transaction will process.
  • After the processing input customer sign, Mobile Number and Email ID and Enter.
  • Your card transaction is successfully completed.

2. How to do Wallet Transaction.?

  • First Pair the mPos device with Mobile Handset with the help of Bluetooth.
  • Then launch EzSwype Application and login with your credentials.
  • Select/save the terminal in settings tab by verifying your device serial number.
  • Tap on Sale button.
  • Enter Amount and deep press the card option.
  • Select the Wallet Name from which you need to do the transaction.
  • Enter the registered mobile number on the wallet to generate One-time password.
  • Tap on generate OTP.
  • Enter the OTP received from Wallet through SMS and Tap to Pay now.
  • Then Tap Ok
  • Your Wallet transaction is successfully completed.

3. How to verify MDR Report in Mobile Application.?

  • Login the EzSwype Application with your user credentials.
  • Then Tap on Reports Tab.
  • It will display your today’s report.
  • In case if you need to verify report of older dates
  • From date will come automatically, enter To date and press OK
  • Your required Report will be generated.
  • For Verifying MDR report Tap on MDR REPORT
  • From date will come automatically, enter To date and press OK
  • Your Report is generated and can be viewed.

4. How to Reset the Password.?

  • Login the EzSwype Application with your user credentials.
  • Then go to the settings.
  • There you can find option mentioned as Update Password.
  • Please type your Current Password, New Password and Confirm New Password and press update.
  • You have now reset the password.

5. How to do Verify your transaction.?

  • Launch the EzSwype application and login with you user credentials.
  • The tap on My Transaction button.
  • Your last10 transactions would be displayed in the screen.
  • In case if you need to verify an older transaction than 10 numbers.
  • The Click on All activity.
  • Please input the from date & to date and press OK.
  • Now you will be able to view that particular transaction.

6. How to check theStatus of the transaction.?

  • In EzSwype Application you be able to view “My Transactions”
  • Click on the same, last 10 transactions would be displayed.
  • Below mentioned are the keys points which need to be noted to differentiate the Transactions.
    1. i. Green Colour Tick Mark – Indicates Successful Transactions
    2. ii. Red Colour Cross Mark – Indicates Failed Transactions.
    3. iii. Yellow Colour Reverse Arrow – Indicates Void Transactions.
  • This way it will be easy for you to confirm the status of the transaction.

7. How can you cancel the transaction.?

  • It is very easy to cancel the transaction if you have swiped a wrong amount.
  • To cancel the transaction, please click reversal tab.
  • Post clicking Application will prompt to Insert/Swipe Card.
  • Swipe/Insert the same card through which transaction was completed.
  • Automatically APK will fetch the transaction which was successful.
  • Then the details of the transaction would be displayed.
  • Just select the transaction and tap Void.
  • Then the selected transaction is cancelled, and customer will get the reversal.
  • Main point to be noted for Cancellation is that you need reverse the transaction on the same day of transaction initiation to get auto reversal.

8. When I will receive my transaction settlement.?

  • All your successful transaction would be settled to your Bank account on next day of the transaction (T+1 Basis).



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